Regardless of order size or value, all shipping within the USA, the UK and Australia is 100% free. Delivery takes 2-5 business days. We ship from warehouses in Los Angeles, Melbourne and Warrick.
All moving parts and materials are warranted for twelve months. During this time, chill chair™ will provide replacement parts for any damage that is due to defect in material or workmanship. For the first twelve months, chill chair™ will bear the entire cost of replacement parts and shipping.
All non-moving metal components of the chair are also warranted for twelve months.
The customer must provide appropriate pictures of their damaged product if requested.
A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain appearance, caused by (1) misuse or abuse of the product; (2) improper assembly or assembly that was not as recommended by the written assembly instructions; (3) normal wear and tear; (4) a natural disaster or an Act of God; (5) an unauthorized modification made without the express written consent of chill chair™; (6) improper storage; (7) the natural aging of materials such as wood, leather, and fabric which results in colors shifting during use; (8) crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded.
We shall not have tort liability with respect to a product, and we shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect.
