We offer a 30 day risk free trial of the Flow State. This means you have 30 days after receiving your chair to test it out. If you don't love your Flow State for any reason you can request a return and be refunded. We will cover the cost of return shipping. Returned chairs must be in "as new" condition and returned with original packaging and parts. If you have any further questions regarding our return policy please email support@chillchair.com. 

Regardless of order size, shipping is 100% free in the USA. We do charge shipping for certain states and territories that charge expensive long haul delivery. Delivery takes 1-5 business days, depending on your location. We ship from warehouses in Los Angeles.

All moving parts and materials are warranted for thirty-six months. During this time, chill chair™ will provide replacement parts for any damage that is due to defect in material or workmanship. For the first twelve months, chill chair™ will bear the entire cost of replacement parts and shipping. 

All non-moving metal components of the chair are also warranted for thirty-six months.

The customer must provide appropriate pictures of their damaged product if requested.

A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain appearance, caused by (1) misuse or abuse of the product; (2) improper assembly or assembly that was not as recommended by the written assembly instructions; (3) normal wear and tear; (4) a natural disaster or an Act of God; (5) an unauthorized modification made without the express written consent of chill chair™; (6) improper storage; (7) the natural aging of materials such as wood, leather, and fabric which results in colors shifting during use; (8) crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded.

We shall not have tort liability with respect to a product, and we shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect.

Is it easy to assemble?

Yes, the Flow State arrives in one piece, and no assembly is required.

Am I too tall, short or heavy for the Flow State?

Flow State will comfortably accommodate anyone up to 6"7 and 320lbs.

Is it easy to clean?
Yes, you can wipe down the leather with a damp cloth as needed.

Is it safe to use?

Yes, the Flow State is certified and safe. If the massage intensity is too strong and causing you discomfort, simply select a lower intensity. 

How hot is the heat setting?

The infrared heat is gentle, so as not to burn your legs and arms. The heat is designed to complement and enhance the effects of massage.

Does Flow State massage your feet?

Yes, the Flow State has foot and calf rollers that provide a relaxing, deep-tissue massage.

What are the massage types?

The Flow State comes equipped with 24 expertly crafted massage modes:

1. Rise & Shine

Your alarm clock's gentler, more talented sibling. Soft kneading starts at the head and works down through your neck and shoulders, easing out the stiffness that sleep left behind. Light pressure, zero shock to the system — just your body waking up the way it's supposed to. You'll be upright and clear-headed before the coffee kicks in.

2. Lunch Break

The midday reset your back has been asking for. Rhythmic kneading across your back and waist melts the tension that built up all morning, boosts circulation and quietly recharges you for the afternoon ahead. Think of it as a power nap — without actually falling asleep at your desk.

3. Deep Sleep

Everything slows down. Gentle full-body kneading and stretching release the day's physical and mental load without winding your nervous system back up. The pace is deliberately calm — designed to ease you toward deeper, more restorative sleep. Not a massage that happens to relax you. A relaxation ritual that happens to be a massage.

4. After Sport

Built for the post-workout window when your muscles need serious attention. Deep kneading, tapping and stretching target lactic acid, soreness and fatigue — flushing metabolic waste and loosening everything that tightened up during your session. Whether you ran 10K or just survived leg day, this is professional-grade recovery without the booking fee.

5. Yoga Style

All the deep stretching of a yoga flow, none of the coordination required. Full-body kneading pairs with maximum leg extension to open joints, lengthen muscles and restore range of motion. It's the most flexible mode in the lineup — literally. Perfect for anyone who wants the benefits of a deep stretch without rolling out a mat.

6. Flow State

Slow, deliberate and deeply meditative. Gentle flowing movements quiet your mind, release psychological tension and guide you into genuine calm. This is the mode for high-pressure days when your brain won't stop buzzing. Fifteen minutes here and the noise drops away. Clarity returns. You think straighter, breathe easier and actually feel like yourself again.

7. Neck & Shoulder

Precision-targeted at the two areas that take the most punishment from desk life. Kneading and acupressure work both sides of the neck first, then trace along the muscle fibres toward your shoulders — releasing knots, easing stiffness and undoing hours of bad posture. If you spend your day at a screen, this one was made for you.

8. Thai Master

Broad, rhythmic pressing across your entire back — the kind of deep, satisfying pressure you'd get from a traditional Thai massage. It stimulates muscles and joints deeply, improves spinal circulation and leaves your back feeling like it belongs to someone ten years younger. Professional Thai technique, minus the flight to Bangkok.

9. Hands & Arms 

Your arms do more than you give them credit for. This mode uses targeted pressing and kneading on your arms, elbows and shoulders to undo the fatigue from typing, scrolling and carrying things all day. Light, mobile arms by the time it's done — the kind of relief you didn't realise you needed until you feel it.

10. Lower Back

Focused entirely on the lumbar region — the part of your back that bears the most load and complains the loudest. Targeted kneading and acupressure ease stiffness, improve lower-back circulation and take pressure off your spine. Built for anyone who sits too long, lifts too much, or simply wakes up wondering why their back hurts again.

11. Hip Relief

Gentle, focused massage around the hips, glutes and inner thighs — releasing tightness, improving flexibility and promoting circulation in areas that rarely get the attention they need. Great for post-workout recovery, long days on your feet, or anyone who carries tension low in their body. Subtle, effective and immediately noticeable.

12. Foot Rub

Your feet carry you everywhere and get thanked for it approximately never. This mode stimulates acupressure points and reflex zones across the soles, boosting whole-body circulation and melting away fatigue from the ground up. The kind of foot relief that makes you wonder why you waited this long to try it.
13. CW Knead

Clockwise kneading that mirrors the natural circular motion of a masseuse's hands. Slow, deliberate rotations work into tight muscles and coax them into releasing — the kind of deep, rhythmic pressure that makes you exhale without thinking about it. Simple technique, seriously satisfying results.

14. CCW Knead

The same satisfying kneading, reversed. Counter-clockwise rotation targets muscle fibres from the opposite angle, reaching tension that a single direction misses. Use it on its own or alternate with CW Knead for a more thorough, balanced release. Your muscles won't know what hit them — in the best possible way.

15. Tap & Knead

Two techniques, one mode. Rapid tapping stimulates blood flow and wakes up tired muscles while deep kneading works out the knots underneath. The combination hits differently than either alone — percussive energy on the surface, slow pressure beneath. Like having two therapists working on you at once.

16. Wide Pulse

A broad, sweeping rhythm that combines tapping and kneading across a wide surface area. It covers more ground with each pass, loosening large muscle groups and promoting circulation across your entire back. Less targeted, more all-encompassing — the massage equivalent of turning up the volume on relaxation.

17. Medium Pulse

The sweet spot between wide coverage and focused pressure. A balanced tapping-and-kneading rhythm that zeroes in on mid-size muscle groups without losing the broader sense of relief. Versatile enough for most days, precise enough to actually make a difference. The mode you'll probably come back to more than any other.

18. Narrow Pulse

Tight, concentrated pulses of tapping and kneading directed at specific pressure points. This is where you send the rollers when you know exactly where the tension lives and want it dealt with. Smaller coverage area, higher intensity — surgical precision for stubborn knots that won't take a hint.

19. Full Body

Head to toe, nothing left out. The rollers travel the full length of your body while airbags work your arms, legs and shoulders simultaneously. No priority zones, no compromises — just a complete, even massage that leaves every part of you feeling lighter. When you can't decide what needs attention, the answer is everything.

20. Neck & Shoulders

Locks onto the upper body and stays there. Focused kneading and pressure across the neck and shoulder area — right where hours of screens, stress and bad posture do the most damage. Short on time but carrying a week's worth of tension in your traps? This is the one.

21. Back

Dedicated coverage from the base of your neck to your lower spine. The rollers trace every contour of your back, applying consistent pressure that loosens stiffness, improves spinal mobility and leaves you sitting noticeably straighter. Your back does a lot for you. This is how you return the favour.

22. Waist

Concentrated attention on the lower back and lumbar region — the area that absorbs the most punishment from sitting, standing and everything in between. Targeted pressure and kneading ease deep-set stiffness and improve circulation right where your body needs it most. Small zone, big relief.

23. Glutes

The muscles you sit on all day finally get some attention. Focused massage across the glutes releases tension that quietly builds from hours in a chair, improves hip mobility and takes pressure off your lower back. One of those modes where you wonder why this isn't standard in every massage.

24. Fixed

Pins the rollers to one exact spot and lets them work. No travelling, no scanning — just sustained, focused pressure on a single point until the tension gives up. Park it on a stubborn knot, lean in and let the chair do the rest. Sometimes the best strategy is simply not moving.

What is the leather material used?

The Flow State is made with premium vegan leather. We hand-stitch the outer cover for quality and durability.